Ronnie J. Burgess

2601 Admiral Ridge Road

              Accokeek, MD 20607

Mobile Phone: (240) 305-8998

Email: ronnie.burgess@yahoo.com

 

Objective:

Looking to acquire a challenging career in the field of Information Technology by adding value and satisfying clients with my experience and background.  Currently possess a TS/SCI government clearance with a CI polygraph. 

 

Clearance:

Top Secret/Sensitive Compartmented Information (TS/SCI/TK/GAMMA)

 

Technical Summary:

Cisco Routing ProtocolsPromina 400/800Spectrum

Management SystemCisco IOS CommandsLAN/WAN

H320 Picture Tel MontageKG 77 Encryption DeviceWindows NT/XP

Cisco 2500/4500/7500 RoutersIDNX 20/90Fore ATM Switches

Tandberg Video EquipmentISO 9001TCP/IP

Remedy Ticket SystemMicrotest CertifiberFiber Optic Cable

56K/T-1/T-3 CircuitsPicture Tel Video Equipment

 

Employment History:

September 2003 – Present

Washington, D.C.

·   Office of Naval Intelligence (ONI), Contractor – Paragon Systems, LLC –

Network/Video Technician, Provides video production, maintenance, and engineering to several entities to include the Director of Naval Intelligence (DNI) and Chief of Naval Operations at The Pentagon (CNO/IP)

·   Provide support to the ONI in the analysis, maintenance, and operation of the Defense Intelligence Agency’s Joint Worldwide Intelligence Communication System (JWICS) Node at ONI, the Naval Intelligence SCI VTC Briefing System, and Unclassified/Genser Video Information Exchange Systems (VIXS)

 

July 2007 – February 2012

Washington, D.C.

·   Federal Bureau of Investigation (FBI) Department of Justice, Contractor - BAE Systems - Network Analyst, Worked in a Network Operations Center environment at FBI headquarters in Washington, D.C. and performed maintenance, monitoring and troubleshooting, for all network related issues within the FBI network infrastructure.

·   Analyzed, troubleshoot and corrected network issues by providing technical support and guidance remotely, through telnet sessions, email and via phone communication. 

·   Utilized tools such as HP Open View, HP Operations Manager, HP Network Node Manager, HP Network Automation, Cisco Works, What’s Up Gold and Net QOS Report Analyzer in order to monitor the network usage, network outages, alarms, warnings, errors and for the management of the network for the local (classified), unclassified and wide area networks. 

·   Used the General Dynamics Manager (GEM) software to determine the operability of the encryptions on the classified network.

·   Experience with Cisco Network Access Control; configured and made changes to specific port and vlan authorizations through the Cisco Clean Access Manager and Clean Access Server. 

·   Worked closely with Tier 2 team members, Tier 3 network engineers, and upper management and collaborated with other IT departments (System administrators, Tier 1 help desk) and staff for network maintenance, troubleshooting, and prompt problem resolution. 

·   Documented network problems and resolutions utilizing trouble ticket procedures for future reference using the Service Center ticketing software and the Service Manager web-based intranet ticketing application.

·   Configured and modified existing Cisco router and switch configurations remotely on a needed basis; port configurations, vlans, trunking, etc.

·   Coordinated with Verizon to troubleshoot circuit outage issues (T1, DS3, OC12, etc). 

·   Assisted with a bureau wide maintenance project by upgrading the internetwork operating system firmware codes for routers and switches through the HP Network Automation tool and also manually through the File Transfer and Trivial File Transfer Protocols.   

·   Experience with the following Cisco network devices:

Cisco Routers – 1706 series, 2800 series, 3620 series, 3725 series, 3825 series, 3845 series, and 7200 series.

Cisco Switches – 2900 series, 3750 series and 4500 series. 

·   Placed orders for new Cisco networking devices and assisted customers with the replacement of malfunctioning network hardware which include routers, switches, power supplies, etc.

·   Prepared monthly forecasts of network traffic and capacity via the Network Management Information System.

·   Cooperated with the customers and the management team for the assessment of current and future network performance, stability, and network management issues, for the isolation of network problems and to meet the needs of the customers. 

.

August 2000 – September 2003

Washington, D.C.

·   Defense Intelligence Agency (DIA) Bolling Air Force Base, Contractor- General Dynamics – Network Technician, Joint Worldwide Intelligence Communication Systems

·   Monitor, troubleshoot, and provide network data communication and video Teleconferencing for a Top Secret Wide Area Network

Fiber Optic Technician, Responsible for the ATM installation for 2000+ Users

·   Install new cable infrastructure to support multiple environments for the DIA

·   Ensures the installation of network communications; updates facility and network system drawings for ATM upgrade projects

·   Maintains and updates the cable database

·   Responsible for infrastructure configuration and cabling that supports ATM Fore Runner and Bay switches

·   Installs racks, ducts, cable, trays, and distribution boxes

·   Terminates fiber optic cable-ST and SC type connectors

·   Manages and designed the DIA network communication bar code system for cable plant

·   Maintains and troubleshoot ATM Ethernet local area network.

 

Education and Training:

Security Plus Certification, 2012

CCNA 2.0

CCNP

Certification, Cisco Certified Network Professional Troubleshooting, 2003

Certification, Cisco Certified Network Professional Remote Access, 2002

Certification, Cisco Certified Network Professional Remote Switching, 2002

Certification, Cisco Certified Network Professional Remote Routing, 2002

Certification, Cisco Certified Network Associated, World Technology Education 2001

CSS Customer Service Certification 2000

81 MM Mortal Fire School (Top Gun Award) 1990

NCO Leadership School, Bolling AFB, DC 1989

Law Enforcement Technical School 1986